Complaints Procedure
If something on this site is wrong, outdated or unclear, tell us. We acknowledge complaints within two working days and aim to resolve them within ten.
How to Submit a Complaint
Complaints about content on bassbonanza.com should be sent to [email protected] with "Complaint" in the subject line and the following details:
- Your name and contact email
- The page or section the complaint relates to
- A clear description of the issue, and — if it is a factual correction — the source you believe is correct
- Any supporting screenshots or links
We acknowledge complaints within two working days and aim to respond substantively within 10 working days. Content corrections are applied immediately where warranted. If you are not satisfied with the outcome, you can ask for it to be escalated to our editorial lead.
What We Can and Cannot Help With
We can help with:
Inaccurate slot data (RTP, max win, mechanics)- Outdated or incorrect bonus terms
- Content corrections and editorial corrections
- Affiliate link issues
We cannot help with:
- Disputes between you and a partner casino — contact the casino directly, then its ADR provider if unresolved
- Withdrawal delays or account-specific issues — these are matters for the casino's own complaints process and then its ADR provider, such as IBAS (www.ibas-uk.com)
- General gambling-related disputes — the same route applies. The UK Gambling Commission regulates operators and acts on licensing breaches, but does not rule on individual player disputes